Making a Complaint
When to complain......
If you have a concern about something the Commissioner or their Deputy has said or done, the first step is to raise it with them. Their contact details are set out below.
If you are still not satisfied, you can make a complaint to us, the Police and Crime Panel. There is a Complaints Form you can download to help you.
Someone can act on your behalf (perhaps a friend or relative) if you give your written permission for them to do so.
What we can do.....
Complaints about the behaviour of the Commissioner or their Deputy are dealt with either by the Independent Police Complaints Commission (IPCC) or by us, the Panel.
We have to record any complaints alleging criminal conduct (or which indicate criminal conduct may have occurred) by the Commissioner or their Deputy. We then have to refer these complaints to the IPCC for investigation.
Any other complaints are handled by us, usually through Informal Resolution.
Informal Resolution means encouraging, helping and bringing about the resolution of a complaint without going through legal or formal proceedings.
We can consider complaints about the way a decision has been made or the behaviour of the Commissioner or their Deputy, if this has caused problems for you. For example, you may want to complain about the Commissioner or their Deputy not following their own rules.
What we can't do......
We can't just question what the Commissioner or their Deputy has done simply because you don't agree with it. There must be some alleged fault by the Commissioner or their Deputy. For example, you may think that they have not followed the proper process for taking a decision.
There are some things we can't look into because there is a more appropriate body to deal with your complaint, or because we don't have the legal power to do so. If we can't help, we will tell you about other organisations that may be able to help.
In particular, we are not able to deal directly with complaints about the performance of West Yorkshire Police or any of their officers. How such complaints are to be dealt with can be found at
www.westyorkshire.police.uk. If you are unsure about whether your complaint is appropriate for the Panel to look into, please contact the PCP Officers on 01924 305310 in the first instance, who will be able to advise you.
You will be able to find out more information about making a complaint by clicking on the links below:
How We Deal With Your Complaint
Complaints About The Panel
Contact details for the Police and Crime Commissioner for West Yorkshire
Telephone: 01924 294000
Address: Ploughland House
62 George Street
Contact details for the West Yorkshire Police and Crime Panel
Telephone: 07920 833358
Address: Police & Crime Panel
1st Floor Policy & Partnerships
Other contact details
West Yorkshire Police Professional Standards Department (for complaints about police officers or police staff):
Address: Professional Standards Department
West Yorkshire Police
Independent Police Complaints Commission (IPCC) (for complaints about alleged or potential criminal matters):
Telephone: 0300 020 0096 (9.00am to 5.00pm Monday - Friday)
Address: Independent Police Complaints Commission
PO Box 473
How To Obtain This Information In Other Formats
Please let us know if you have difficulty using our service: for example if you have a disability or if English is not your first language. If you need a copy of this information and form in another language, we can arrange this. We can also produce information in large print, in Braille or on CD. For further information, telephone 01924 305310.
Please see the following related documents to the right hand side of this page:
Dealing with Your Complaint: Flow Chart
Submitting a Complaint: Complaints Form